Refund Policy
Last reviewed: July 9, 2026
These are plain-language drafts written by the Plexi team, not a lawyer.
They are under professional legal review before commercial launch. If
anything here conflicts with what a signed agreement or applicable law
requires, the law wins.
If a paid app is not what you wanted, you have 14 days to get your money back. No questions asked.
How to get a refund
Request a refund within 14 days of buying the app. Email [email protected] with the account email you used and the app you bought, and we will process it through Polar. Because Polar is the merchant of record, the refund is issued to the same card you paid with.
What happens when you refund
- Polar reverses the charge.
- The record that your account owns the app is deleted.
- The app you already installed keeps working. A refund does not reach into your machine and remove anything. What you lose is future access: the app no longer re-downloads or pulls updates from the marketplace.
Subscriptions
You can cancel the Plexi AI subscription at any time. Cancelling stops it from renewing; you keep Pro access through the end of the billing period you already paid for. If something went wrong with a charge, email us and we will make it right.
Contact
Refund questions: [email protected].